{"id":81693,"date":"2026-08-10T14:15:33","date_gmt":"2026-08-10T14:15:33","guid":{"rendered":"https:\/\/risewellhousings.com\/?page_id=81693"},"modified":"2026-08-10T15:09:13","modified_gmt":"2026-08-10T15:09:13","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/voyep.com\/work\/return-refund-policy\/","title":{"rendered":"RETURN &#038; REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"81693\" class=\"elementor elementor-81693\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03d4620 e-flex e-con-boxed e-con e-parent\" data-id=\"03d4620\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e5295 elementor-widget elementor-widget-html\" data-id=\"e5e5295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- 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border-top: 1px solid var(--border-color);\r\n    margin-top: 36px;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    gap: 8px;\r\n  }\r\n\r\n  .rr-footer i {\r\n    color: var(--primary);\r\n  }\r\n\r\n  \/* Animations *\/\r\n  .fade-up {\r\n    opacity: 0;\r\n    transform: translateY(20px);\r\n    transition: opacity 0.5s cubic-bezier(0.16, 1, 0.3, 1), transform 0.5s cubic-bezier(0.16, 1, 0.3, 1);\r\n  }\r\n\r\n  .fade-up.visible {\r\n    opacity: 1;\r\n    transform: translateY(0);\r\n  }\r\n\r\n  \/* MOBILE BREAKPOINTS *\/\r\n  @media (max-width: 600px) {\r\n    .rr-wrapper {\r\n      padding: 0 12px;\r\n      margin: 20px auto;\r\n    }\r\n\r\n    .rr-card-image {\r\n      height: 150px;\r\n    }\r\n\r\n    .rr-section-header {\r\n      gap: 10px;\r\n      margin-bottom: 14px;\r\n      padding-bottom: 12px;\r\n    }\r\n\r\n    .rr-icon-wrapper {\r\n      width: 36px;\r\n      height: 36px;\r\n      min-width: 36px;\r\n      font-size: 1rem;\r\n      border-radius: 8px;\r\n    }\r\n\r\n    .rr-list li {\r\n      padding: 12px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<!-- Font Awesome 6 (free) -->\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\r\n\r\n<div class=\"rr-wrapper\">\r\n\r\n  <!-- HERO -->\r\n  <div class=\"rr-hero fade-up\">\r\n    <div class=\"rr-hero-badge\">\r\n      <i class=\"fas fa-rotate-left\"><\/i> Transparent Housing Guarantees\r\n    <\/div>\r\n    <h1>Return & Refund Policy<\/h1>\r\n    <p>Due to the custom manufacturing and heavy-haul logistics of mobile and modular homes, traditional returns do not apply. <\/p>\r\n  <\/div>\r\n\r\n  <!-- SECTION 1: ORDER CANCELLATIONS & DEPOSITS -->\r\n  <section class=\"rr-section fade-up\">\r\n   \r\n    <div class=\"rr-section-header\">\r\n      <div class=\"rr-icon-wrapper\"><i class=\"fas fa-ban\"><\/i><\/div>\r\n      <h2>Order Cancellations & Initial Deposits<\/h2>\r\n    <\/div>\r\n    <p>We understand that land or financing situations change. Order cancellation requests are subject to the following project stages:<\/p>\r\n    \r\n    <div class=\"rr-steps-grid\">\r\n      <div class=\"rr-step-card\">\r\n        <div class=\"rr-step-number\">1<\/div>\r\n        <h3>Within 72 Hours<\/h3>\r\n        <p>100% full refund on initial earnest money deposits if cancelled prior to factory order lock.<\/p>\r\n      <\/div>\r\n      <div class=\"rr-step-card\">\r\n        <div class=\"rr-step-number\">2<\/div>\r\n        <h3>Before Production<\/h3>\r\n        <p>Deposit refunded minus a standard administrative & engineering plan fee ($500\u2013$1,500).<\/p>\r\n      <\/div>\r\n      <div class=\"rr-step-card\">\r\n        <div class=\"rr-step-number\">3<\/div>\r\n        <h3>In Production<\/h3>\r\n        <p>Non-refundable once active factory construction or custom material procurement has started.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- SECTION 2: PRE-DELIVERY INSPECTION & REFUSAL -->\r\n  <section class=\"rr-section fade-up\">\r\n    <img decoding=\"async\" src=\"https:\/\/voyep.com\/work\/wp-content\/uploads\/Chariot-Eagle-Park-Exterior.webp\" alt=\"Housing Construction Inspection\" class=\"rr-card-image\">\r\n    <div class=\"rr-section-header\">\r\n      <div class=\"rr-icon-wrapper\"><i class=\"fas fa-clipboard-check\"><\/i><\/div>\r\n      <h2>Pre-Delivery Inspection & Site Arrival<\/h2>\r\n    <\/div>\r\n    <p>Prior to accepting home delivery and signing off on the final bill of lading, buyers must perform a walkthrough inspection:<\/p>\r\n    <ul class=\"rr-list\">\r\n      <li>\r\n        <i class=\"fas fa-magnifying-glass\"><\/i>\r\n        <div>\r\n          <strong>Walkthrough Inspection:<\/strong> Buyers (or an authorized agent) are required to inspect the exterior and interior conditions before the transport vehicle departs your property line.\r\n        <\/div>\r\n      <\/li>\r\n      <li>\r\n        <i class=\"fas fa-triangle-exclamation\"><\/i>\r\n        <div>\r\n          <strong>Transit Damage Claims:<\/strong> Any cosmetic damage, window cracks, or siding shifts incurred during transit must be noted directly on the driver\u2019s delivery certificate to trigger immediate factory repairs.\r\n        <\/div>\r\n      <\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <!-- SECTION 3: NON-RETURNABLE UNITS & CUSTOM BUILDS -->\r\n  <section class=\"rr-section fade-up\">\r\n    <div class=\"rr-section-header\">\r\n      <div class=\"rr-icon-wrapper\"><i class=\"fas fa-house-circle-xmark\"><\/i><\/div>\r\n      <h2>Post-Delivery Non-Returnable Policy<\/h2>\r\n    <\/div>\r\n    <p>Once a mobile home, double-wide section, or modular unit is placed onto a pad or foundation and unhooked from transport equipment:<\/p>\r\n    <ul class=\"rr-list\">\r\n      <li><i class=\"fas fa-xmark\"><\/i> <span><strong>No Physical Returns:<\/strong> Due to DOT heavy-haul regulations, state titling transfer laws, and site setup, fully delivered units cannot be returned for a cash refund.<\/span><\/li>\r\n      <li><i class=\"fas fa-wrench\"><\/i> <span><strong>Warranty Remediation:<\/strong> Any structural, plumbing, electrical, or manufacturing defects discovered post-delivery will be resolved under the HUD Manufacturer Warranty at zero cost to the buyer.<\/span><\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <!-- SECTION 4: REFUND PROCESSING TIMES -->\r\n  <section class=\"rr-section fade-up\">\r\n    <div class=\"rr-section-header\">\r\n      <div class=\"rr-icon-wrapper\"><i class=\"fas fa-credit-card\"><\/i><\/div>\r\n      <h2>Approved Refund Processing<\/h2>\r\n    <\/div>\r\n    <p>For approved pre-production deposit cancellations or overpayments:<\/p>\r\n    <ul class=\"rr-list\">\r\n      <li><i class=\"fas fa-clock\"><\/i> <span><strong>Timeline:<\/strong> Approved refunds are credited within 7\u201310 business days following written cancellation agreement.<\/span><\/li>\r\n      <li><i class=\"fas fa-building-columns\"><\/i> <span><strong>Method:<\/strong> Refunds are issued back to the original funding source (wire transfer, bank draft, or card).<\/span><\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <!-- SECTION 5: CONTACT -->\r\n  <section class=\"rr-section fade-up\">\r\n    <div class=\"rr-section-header\">\r\n      <div class=\"rr-icon-wrapper\"><i class=\"fas fa-headset\"><\/i><\/div>\r\n      <h2>Refund & Claims Department<\/h2>\r\n    <\/div>\r\n    <p>Need to submit a cancellation notice or lodge an inspection claim?<\/p>\r\n    <p><strong>Email:<\/strong> <a href=\"mailto:claims@risewellhousings.com\">sales@risewellhousings.com<\/a><\/p>\r\n    <p><strong><\/strong><\/p>\r\n  <\/section>\r\n\r\n  <!-- FOOTER -->\r\n\r\n\r\n<\/div>\r\n\r\n<!-- JavaScript for scroll animations -->\r\n<script>\r\n  (function() {\r\n    const observer = new IntersectionObserver((entries) => {\r\n      entries.forEach(entry => {\r\n        if (entry.isIntersecting) {\r\n          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Order Cancellations &#038; Initial Deposits We understand that land or financing situations change. Order cancellation requests are subject to the following project stages: 1 Within 72 Hours 100% full refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-81693","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/pages\/81693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/comments?post=81693"}],"version-history":[{"count":7,"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/pages\/81693\/revisions"}],"predecessor-version":[{"id":81743,"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/pages\/81693\/revisions\/81743"}],"wp:attachment":[{"href":"https:\/\/voyep.com\/work\/wp-json\/wp\/v2\/media?parent=81693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}